Tel: 00353 (0)42 9662096
Fax: 00353 (0)42 9663954
Email: info@kiernans.ie

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Delivery & Returns

Delivery

Delivery is free to the Ireland for all orders over €100 excluding VAT.  A shipping charge of €7.50 + VAT is added to orders under €100.

Delivery is free to the UK for all orders over £200 excluding VAT.  A shipping charge of £7.91 + VAT is added to orders under £200.

There is minimum order amount for bulk items such as Salt, Nitrite Salt, KARITTO K111 to order these items minimu order quantity is 30 bags and it will be delivered on the pallet.

When signing for a delivery, if you do not have time to check the delivery, you must write "unexamined" next to your signature.  If you do not do this and later you discover that the package is damaged, we are unable to claim the carrier.

A quote will be issued for all other destinations or export enquires by phone or e-mail.

When you place an order with us we will send you an e-mail confirmation.  Using the link on that e-mail you can track the progress of your order.

If for any reason, a product is flagged as "In Stock", but we are unable to ship it, our customer service team will contact you to inform you of the new delivery date.

All orders are dispatched within 2 working days. This is a signed-for service.

 

Warranty

The Company warrants that the goods supplied by it are of sound material and workmanship and that accordingly:-

  1. In the case of food processing and preparation equipment or any part or parts thereof (other than any consumable or wearing parts requiring regular repair or renewal under normal working conditions), such equipment shall be free from any fault or defect arising from defective materials or workmanship for a period of six months unless specified separately, from the date of supply provided however that such warranty periods shall be limited to three calendar months in the case of reconditioned equipment, unless specified separately.
  2. In the case of packaging materials, casings and ingredients, consumables or wearing parts of food processing and preparation equipment and other consumable materials, such goods shall be free from any fault or defect arising from defective material or workmanship for a period of one calendar month from the delivery date thereof.

Provided however that:-

  1. Any warranty claim under this clause must be notified in writing to the Company before the expiry of the relevant warranty period.
  2. This warranty shall only apply to the equipment referred to in paragraph (a) above if such equipment shall have been properly operated by the Purchaser under the conditions and in accordance with the instructions specified by the Company and using only original or replacement parts supplied or approved by the Company, and no such equipment nor any parts thereof shall be returned to the Company and no claim in respect thereof shall be considered by the Company unless such equipment and the operating conditions thereof shall first have been inspected at the Purchaser's premises by the Company's engineer.
  3. This warranty shall only apply to the goods referred to in paragraph (b) above if such goods shall not normally require repair or renewal under normal working conditions within such one-month warranty period and shall not have been cut, printed or processed after delivery to the Purchaser, and no such goods shall be returned to the Company and not claim in respect thereof shall be considered by the Company unless such goods shall first have been inspected at the Purchaser's premises by the Company's representative.
  4. This warranty shall not apply to any goods (including any equipment or parts referred to in paragraph (a) above) which are the subject of any modification, repair or other work carried out by the Company pursuant to any contract for or including the supply or services, and the Company's sole obligation under any such contract in respect of any services to be supplied shall be to exercise a reasonable standard of care in carrying out such work.
  5. The Company's sole liability under this warranty shall be at its option and at its cost to repair or to replace any faulty or defective goods (or the faulty or defective part or parts thereof) or to repay to the purchaser the purchase price for the faulty or defective goods or services provided.
  6. The Company shall be under no liability to repair or replace as aforesaid, unless and until the Purchase shall have paid in full for the goods and shall have performed all his other obligations hereunder.

 

Returns & Cancellations

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. 

Perishable items should not have the seals broken. Please contact us by e-mail at info@kiernans.ie and we will arrange for the goods to be collected. 

There is an uplift fee of €15 for each return and a 5% restocking fee. 
On receipt of the returned goods we will raise a refund to your credit card or method of payment.  

Occasionally, we will ask you to retain or dispose of the goods if it makes more economic sense. 
Please note we can only accept the return of opened items if they are faulty.

You can cancel an order or the remaining portion of an order by e-mailing us at info@kiernans.ie before 1pm on the day of dispatch.

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